Company Information
Twins trade d.o.o. za trgovinu i usluge
Hrvatskih branitelja 7, 10090 Zagreb
Trgovački sud u Zagrebu
MBS 081243415
OIB: 29055478837
Share capital 20 000 kuna, paid in full.
Account opened in: Erste&Steiermärkische Bank d.d.
Account: HR8924020061100929026
IBAN: HR8924020061100929026
SWIFT (BIC) code ESBCHR22
e-mail: info@cocochoco.hr twinstradecro@gmail.com
Mobile number: 099 5255335
Twins Trade d.o.o.
Hrvatskih branitelja 7
10090 Zagreb
The price of the call is charged at the price of the call to the mobile networks of the user's telecommunications operator.
Terms of use
Dear users, please read the following terms and conditions carefully before using our services. Each visit to our site, as well as the purchase, means that you have read these terms and agree with them in full. If they are unacceptable to you, please do not use this website
Welcome to the site www.cocochoco.hr.
Twins Trade d.o.o. allows you to use the services and content of your site subject to the Terms of Use below. Terms of use apply to all content and services of the site www.cocochoco.hr. By using any part of the site, users are deemed to be familiar with these terms, as well as to accept the use of the content of this site solely for personal use and at their own risk.
General Provisions
Cocochoco.hr has the copyright to all content (textual, visual and audio materials, databases, programming code). Unauthorized use of any part of the site without the permission of the copyright owner is considered copyright infringement and is subject to lawsuits.
Twins Trade d.o.o. does not in any way declare that the materials or services at this location are appropriate or available for use outside of Croatia, and access from areas where their content is illegal is prohibited. It is not permitted to use or export, or import, for the purpose of exporting materials or services at this location or any copying or modification contrary to applicable laws or regulations including, without limitation, Croatian export laws and regulations. If you decide to access this location outside of Croatia, you do so on your own initiative and consider yourself responsible for complying with applicable local laws. These Terms are interpreted in accordance with the laws of the Republic of Croatia and the principles of resolving inconsistencies in the law will not apply.
Twins Trade d.o.o. may revise these Terms at any time by updating this document. Please visit this page from time to time to review the Terms and Conditions currently in force, as they are binding on you. Certain provisions of these Terms may be superseded by the expressly stated legal notices and terms available on certain pages of this site.
Content forwarded by the user (comments and other content)
Personal data that you provide to Cocochoco.hr for the purpose of obtaining the product will be treated in accordance with our online privacy document. It is prohibited to send or transmit to or from this site any illegal, threatening, offensive, defamatory, obscene, pornographic or other material that is contrary to any law.
Twins Trade d.o.o. at this location does not want to receive confidential or other information from you that it cannot freely dispose of. Any material, information or other information you transmit or transmit to this site will not be considered confidential or unavailable. Cocochoco.hr has no obligation to this information. Our employees may copy, disclose, distribute, apply or otherwise use the information and all data, images, sounds, text and all other materials contained therein for any or all commercial and non-commercial purposes.
Of course, this personal data does not include your personal data. In accordance with our privacy policy, we use them only for internal use, we do not publish or forward them to third parties, but we use them exclusively for the purpose of processing your orders.
User blog
Twins Trade d.o.o. may, but is not obligated to, monitor any part of the website where users transmit or send notices or communicate exclusively with each other, including but not limited to the user forum, as well as the content of any such notices. However, Twins Trade d.o.o. shall not be held liable for the content of any of these notices, whether or not arising out of copyright, defamation, privacy, obscenity or otherwise. Twins Trade d.o.o. reserves the right to remove messages containing material that we deem obscene, defamatory, obscene or otherwise unacceptable. All information related to customer transactions - Twins Trade d.o.o., is considered a business secret, and should be treated in accordance with the laws of the Republic of Croatia.
Buying with the trust
PRODUCT SELECTION
In order to be able to buy with all the benefits (special promotions and benefits, use of promo codes and tickets) on our site you can be a registered user. The registration process is very simple and requires only basic personal information. On the left side of each page is a drop-down menu with product categories. Selecting one of the categories will open a page with listed products. If you have listed a group of products that interest you, you can see additional information about a specific product by clicking on the image or product name. If you do not know which category the product you are interested in belongs to, you can use the search box on the left side of the page. You can enter the product code, name, purpose, etc. in the field.When reviewing a product, first select the size of the product viewed, as well as the quantity you want to buy. You will notice that there is a "BUY" button (add to cart) on the right side of the product image. When you click this button you will be notified that the product is in your cart. It is possible to add the same product to the cart several times.
The web shop shows the availability or unavailability of each item.
CART CONTENTS
You can view all the products you want to buy at any time. Simply clicking on the shopping cart icon in the upper right corner of the page opens a page showing all the products ready to buy. You can very easily delete products from the cart or increase the number of desired products.
ORDERING PRODUCTS FROM THE CART
When you are ready to make a purchase, you need to click on the cart and the "Cart" button, during which you will be shown the content with all the items you have entered in the cart. After that, the page for concluding the purchase will open, in steps. If you have changed your mind about shopping and want to change something - you can simply return from the cart to view the offer on the page. Returning to the cart on the payment section is done in the same way - by clicking on the "Cart" button (in the part where the cart is) or simply clicking on the cart icon on the left side of the page.
SELECTION OF PAYMENT METHOD
Cocochoco.hr provides you with different methods of payment: payment by debit and credit cards, bank transfer payment, ie payment by payment slip, cash on delivery (upon collection).Payment in cash upon receipt of the shipment:
The cash on delivery option allows you to pay the amount of the order upon delivery to the specified address, only when you see the goods in front of you. Payment by cash on delivery is made exclusively in cash, to the deliverer upon delivery to the specified address.
Payment by payment cards:
IN CASE OF CARD PURCHASE - After confirming the order, you will be redirected to the CorvusPay card payment system, where you enter data from the payment card and make payments. If the transaction is successful, you will be returned to our page with the information that the payment was successful. In the event of a failed payment, you will be returned to our payment failure information page and will be able to retry the payment or choose another payment method.
PAYMENT ON OUR WEBSITES IS SECURE!
Twins Trade d.o.o. uses CorvusPay's Internet payment service from Corvus Info d.o.o., an advanced system for secure online payment acceptance. Details are described in Payment Methods.CorvusPay ensures the complete confidentiality of your card data from the moment you enter it in the CorvusPay payment form. Payment information is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, data is inaccessible even to CorvusPay system employees. The isolated core independently transmits and manages sensitive data, keeping it completely secure.
The form for entering payment data is provided with the SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements related to the security of online payments prescribed by leading card brands, ie operates in accordance with the standard - PCI DSS Level 1 - the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, your bank, in addition to the validity of the card itself, additionally confirms your identity with a token or password.
END OF ORDERING
By clicking on the "Complete order" button, you will be notified of a successful order (unless you are purchasing by card, in which case the steps described above in the Payment by cards section apply). Note: before clicking the Confirm button, you must check that you agree to the Terms of Use. An order confirmation will be sent to you at the e-mail address you left during registration. If there are any ambiguities about your contact information after recording your order, you will receive a phone call or e-mail inquiry to verify the delivery information.For all additional questions you can contact us via e-mail info@cocochoco.hr, or by phone +385 (0) 95 5171 646.
Delivery
After confirming the order, if there is a need for additional verification of your data, the seller will contact you to confirm and verify all data, usually within 48 hours. From that moment, the delivery time is usually 1 to 3 working days. For some less connected areas and islands, this period may be longer.
Please understand for possible delays in periods of large discounts and seasonal promotions, as we also depend on external services. The delivery time can then be extended to 7 working days.
If all items are available, they go for delivery.
After checking the availability, if a certain item is not available, you will receive an email about the availability.
The response period to this email is 2 days. If you do not cancel the order or confirm it within two days, it will be sent to you for delivery. If postage is added due to the unavailability of the item, it will be removed.
When creating an account and a package, you receive an email with information about the same.
The suppliers of Global Logistic Services, hereinafter referred to as GLS, (the delivery service with which Twins Trade d.o.o. cooperates), deliver the shipments to the delivery address between 8:00 and 20:00. Please ensure that there is a person at the address who can pick up the shipment during this period. The courier will contact you by phone about an hour in advance. When picking up the shipment, it is necessary to visually inspect the package to ensure that there is no visible damage. If you notice that the transport box is significantly damaged and suspect that the product may be damaged, refuse to accept the shipment and notify us immediately. If the shipment is seemingly undamaged, feel free to pick up the shipment and sign the delivery note / address book. The courier tries to deliver each shipment twice. It is common practice that if the courier does not find you at the address, he will call you on the phone you left when creating the order and arrange a new delivery date. If he still can't find you at the address, the shipment will be returned to us. Upon receipt of the shipment, we will contact you to determine the reason for non-delivery and arrange for resending.
Delivery is free if your order is over 500 kn. For smaller orders, delivery costs in the amount specified during the payment are borne by you.
RIGHT TO WITHDRAW
Twins Trade d.o.o. adheres to consumer protection policies. As our consumer, you have the right to return the purchase for any reason within 14 days of receiving the order. You can return the order by mail.
RETURN / REPLACEMENT
Pursuant to the Consumer Protection Act, you are authorized to terminate the contract unilaterally without stating the reasons within 14 days from the date of delivery of the product and in accordance with Article 77, paragraph 5 of the Consumer Protection Act you are responsible for any impairment of the purchased product. .If you have changed your mind about the purchase or after receiving the order you decide that the item does not suit you, the type of treatment, within the already mentioned 14 days it is possible to make a replacement or get a refund for the products. You can return the goods by mail. According to the Consumer Protection Act, the Buyer is obliged to bear the direct costs of returning the product if he exercises his right to unilateral termination of the contract.
In order to make a replacement or return the order with a request for a refund, contact us at +385 (0) 95 5171 646, or send an e-mail with your details (name, surname, phone) to info@cocochoco.hr and describe what you have a problem. Depending on the type of payment, you will need the bank account number to which you would like a refund.
Goods can be returned only upon presentation of an invoice and with a complaint / refund sheet.
If you return the item by mail, send it to the address of Twins Trade d.o.o. listed in Contact.
In the case of return of goods or refund to a customer who has previously paid for one of the payment cards, in part or in full, regardless of the reason for return, Twins Trade d.o.o. will return the paid funds for the goods to the bank account specified by the buyer and for which he sends the IBAN or will cancel the account.
Refunds to persons who paid by cash on delivery are made after confirmation of receipt of payment and upon receipt of the returned order, and within 15 working days.
Please note that the returned product (s) must be unused, undamaged and in the original packaging with a copy of the invoice and a complaint / refund sheet. The buyer is responsible for any impairment of the goods resulting from the handling of the goods. This does not apply to the handling required to determine the correctness of the product. If the goods are not in good condition (unused and undamaged or the original packaging is damaged), the buyer bears the cost of postage in the amount of 30 kn so that the goods can be sent back to your home address.
CONTRACT TERMINATION
INSTRUCTIONS FOR UNILATERAL TERMINATION OF THE CONTRACT
You can terminate the contract unilaterally within 14 days without giving a reason.In order to be entitled to unilaterally terminate this Agreement, you must notify us of your decision to terminate the Agreement unilaterally before the expiration of the term by an unequivocal statement sent by mail or e-mail stating your name, address, telephone number or e-mail address. mail.
The deadline for unilateral termination is 14 days from the day when the goods subject to the contract were handed over to you or to a third party designated by you, who is not a carrier.
Refund of the amount paid
If you unilaterally terminate this Agreement, we will refund the money we received from you, including delivery costs, without delay, and no later than 14 days from the date of receipt of your decision to unilaterally terminate the Agreement, unless you choose another type of delivery which is not the cheapest standard delivery we have offered.
The refund will be made to the account whose IBAN you provide us with or the card payment will be canceled. You do not incur any costs in relation to the refund depending on the difference in the method of payment. We can only refund the money after the goods are returned to us or after you provide us with proof that you have sent the goods back to us.
Return of goods
Send the goods by post without undue delay, and in any case no later than 14 days from the day you sent us your decision to unilaterally terminate the contract. You are considered to have fulfilled your obligation on time if you send or hand over the goods to us before the expiry of the above deadline. According to the Consumer Protection Act, the Buyer is obliged to bear the direct costs of returning the product if he exercises his right to unilateral termination of the contract.
Return costs
You must bear the direct cost of returning the goods yourself.
Consumer responsibility for impairment of goods
You are responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods. We ask customers to pay attention to the packaging that is an integral part of the product. It is not allowed to glue, scratch or in any other way destroy the packaging (eg boxes of keratin treatments).
Reduction of the refund amount due to the condition of the original packaging of the returned product:
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Undamaged packaging: full refund
Damaged packaging: reduction of the value of the product by HRK 50
Without original packaging: reduction of product value by HRK 50
Percentage reduction of the refund amount depending on the condition of the returned product:
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Product originally packaged: 0%
Product not used: 0%
Product used: 100%
Confirmation of receipt of notification of unilateral termination of the contract will be sent to you, without delay, by e-mail.
Liability for material defects of the product
Pursuant to the Consumer Protection Act, the provisions of the Civil Obligations Act (OG 35/05, 41/08, 125/11, 78/15) on liability for material deficiencies.
The consumer is obliged to inform the seller about the existence of visible defects without delay and no later than within two months from the day when he discovered the defect.
As a seller, we are not liable for material defects in items sold that become apparent after two years from the sale of the item.
COMPLAINTS
Twins Trade d.o.o. adheres to consumer protection policies. As our consumer you have the right within 14 days from the date of receipt of the order to return the purchased for any reason. You can return the order by mail.
When picking up the shipment, please check your package in the presence of the courier. If there is visible damage (broken parts and dents), the package should not be picked up. In this case, please call us at +385 (0) 95 5171 646 or send us an e-mail with your details (name, surname, phone) to info@cocochoco.hr and state the reason why you refused to download package.
We will inform you as soon as possible about further action.
If you received the shipment and after opening the box found that the delivered goods do not match the ordered or the invoice information is not correct, please call us no later than 24 hours after receipt of the shipment, call +385 (0) 95 5171 646 , or send an e-mail with your data (name, surname, phone) to the address info@cocochoco.hr and describe what problem you have. We will inform you as soon as possible about further action.
If there are disagreements on the purchased product in terms of the provisions of the Consumer Protection Act, please proceed in the manner defined by the ordinance on consumer complaints for goods purchased through online sales, which you should send to info@cocochoco.hr. In the case of defective goods, the cost of delivery of the complaint is borne by Twins Trade d.o.o.
In cases where the defective product can be replaced with a new one and when the product can be refunded, we send a delivery service to your address that collects the advertised product and returns it to our warehouse. When the product arrives at the warehouse, we will send you a notification about the refund / shipping of the replacement product. Refund / replacement for a new product will be made within 15 days at the latest.
Refund
In the case of return of goods or refund to a customer who has previously paid for one of the payment cards, in part or in full, regardless of the reason for return, Twins Trade d.o.o. will return the paid funds to the bank account specified by the customer and for which he sends the IBAN or cancels the account. Refunds to persons who paid by cash on delivery are made after confirmation of receipt of payment and upon receipt of the returned order, and within 15 working days.
Conversion statement
All payments will be made in HRK. If paid with payment cards of foreign Issuing Banks, the kuna amount of the transaction will be converted into the settlement currency of the Bank (EUR) according to the exchange rate of the National Bank of Croatia. When debiting your payment card, the already converted amount will be converted into your local currency, according to the exchange rate applied by payment card operators.
The stated price, which is different from HRK, and stated on the page is of an informative nature, and due to the stated conversions, it is possible that there may be a deviation from the same.
Discharge
Cocochoco.hr strives to ensure the timeliness and accuracy of data published on the website. Despite these efforts, it is possible that there will be a rapid change in product features, availability and prices that fail to be updated on the website at the same time. In that case Twins Trade d.o.o. will notify the customer of the changes in the shortest possible time and allow the replacement of the ordered product or cancellation of the order.
DATA PROTECTION AND PRIVACY STATEMENT
Your privacy and the security of your data are important to us. In accordance with the legislation on personal data protection, in particular the new European General Data Protection Regulation (GDPR) which enters into force on 25 May 2018 and the Law on the Implementation of the General Data Protection Regulation, we inform you below on how we process Your personal information. Our information systems are protected by technical and organizational measures from unauthorized access, modification or dissemination of your data, as well as from loss or deletion.
NAME AND DATA OF PROCESSING MANAGER
Responsibility for the processing of personal data as the controller is borne by:
Twins Trade d.o.o.
Hrvatskih branitelja 7
10090 Zagreb
E-mail: info@cocochoco.hr
Phone: +385 (0)95 5171 646
PURPOSE AND LEGAL BASIS OF DATA PROCESSING
We may process your personal data for the following purposes:
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-in order to respond to your inquiry or request,
-to process your offer,
-to fulfill our obligations under the contractual relationship with you through our webshop
We may also process your data for the following purposes:
-
-to enable you to file complaints and refunds,
-to enable you to exchange goods under warranty,
-to provide you with various payment methods,
-in order to enable you to book and pick up the goods,
-to enable you to get a refund.
We may also process your data for the purpose of marketing communication based on your special consent, as follows:
-to inform you about seasonal discounts and current promotions,
-to inform you about special actions reserved for our members,
-to inform you about the most sought after items in Twins Trade d.o.o. offer,
-to introduce you to new products,
-to provide you with useful information related to Twins Trade d.o.o. and web shop.
Depending on the purpose, we may collect and process your following data:
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-Name and surname
-Address
-OIB
-Email address
-Phone / fax number
-Goods / services
-Bank data (account number, IBAN, bank)
-sex
-date of birth
Your collected data will be available to the employees of Twins Trade d.o.o. as well as other persons if this is necessary for the purpose for which the data were collected.
We process the data if we have your consent.
In the event of a purchase, the provision of the requested personal data is necessary for the conclusion of the contract in order for Twins Trade d.o.o. could deliver / provide the requested goods and thus fulfill its contractual obligation. If you do not provide the required information to Twins Trade d.o.o., it is likely that Twins Trade d.o.o. will not be able to process your order and deliver the ordered goods to you.
When buying in the webshop, all the above information is not necessary, but you need to give us your name, e-mail address (to confirm the order) and delivery address (to deliver your order), and telephone contact (to be able to contact when ordering ). Depending on the method of payment, we may also process your bank details. If you do not provide us with this minimum information, the purchase via the webshop will not be possible and Twins Trade d.o.o. will not be able to accept and process your order.
When Twins Trade d.o.o. provide information about your age and gender, Twins Trade d.o.o. will process this information in order to filter content that is tailored to your interests, ie to offer you its products that have been found to be preferred by similar users, ie users of the same sex and the same age group as you, all in order to Make it easier for you to search our offer. Twins Trade d.o.o. will use your information for such offers only if you have given your consent.
ONLINE PAYMENT IN TWINS TRADE d.o.o. WEBSHOP
Your credit and debit card information, which you enter when paying in our webshop, is not received or processed in our systems. Processing takes place in the systems and technical and legal responsibility of our online payment partner, and we receive information on the status of the transaction.
Twins Trade d.o.o. uses CorvusPay's Internet payment service from Corvus Info d.o.o., an advanced system for secure online payment acceptance. CorvusPay ensures the complete confidentiality of your card data from the moment you enter it in the CorvusPay payment form. Payment information is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, data is inaccessible even to CorvusPay system employees. The isolated core independently transmits and manages sensitive data, keeping it completely secure.
The form for entering payment data is provided with the SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements related to the security of online payments prescribed by leading card brands, ie operates in accordance with the standard - PCI DSS Level 1 - the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, your bank, in addition to the validity of the card itself, additionally confirms your identity with a token or password.
DELIVERY OF PRODUCTS ORDERED IN WEBSHOP
We share the personal data of the delivery person, ie name and surname, delivery address, e-mail address and telephone number, which we received from you with the order confirmation, with our logistics partners (such as GLS) in order to prepare products from your order and deliver them to the address according to your request. Business partners are authorized to use this information and contact you exclusively for the purpose of delivery of individual shipments.
COOKIES AND WEB ANALYTICS
We use cookies on our website to enable certain technical features and thus provide you with a positive user experience. We also use cookies that allow us web analytics, ie analysis of the use of our site, which we perform to improve the quality and content of services offered. We do not use cookies or similar technologies to track your interests and send marketing materials. We use Google Analytics (Google Provider, USA) to process this data for analytical purposes. In accordance with the agreement with us and its membership in the "Privacy shield" program of cooperation between the EU and the US, Google does not use this information for any other purpose and takes appropriate technical and organizational protection measures.
REGISTRATION AND OPENING OF PROFILES
Twins Trade d.o.o. It allows you to register on his website and open your profile. Through your profile you can make online purchases as well as realize other benefits.
The following personal data is required to register and open a profile: Name and surname, e-mail address, gender, telephone number, address and place of residence, date of birth and password.
The owner of the profile can enter frequently used addresses if he wishes, as well as the information needed to use the discount in the webshop. This information (except the password) and the order history in your profile are available to the employees of Twins Trade d.o.o. webshop and other persons when necessary to fulfill the purposes of processing.
TWINS TRADE DOO NEWSLETTER AND USE OF PERSONAL DATA FOR MARKETING
We only use your information for our own marketing. To subscribe to our newsletter, simply provide the e-mail address to which you would like to receive the newsletter. You can unsubscribe from the newsletter at any time in accordance with the instructions you will receive by email after signing up, as in any newsletter.
If when subscribing to the newsletter you choose the option that you want to receive messages that are more tailored to your interests and for this purpose give us information about your gender and age, Twins Trade d.o.o. will process this information in order to filter content that is tailored to your interests, ie to offer you its products that have been found to be preferred by similar users, ie users of the same sex and the same age group as you, all in order to Make it easier for you to search our offer. Twins Trade d.o.o. will use your information for such offers only if you have given your consent.
RECIPIENTS OF PERSONAL DATA
Within the legally permitted framework and depending on the type of processing, we may share the following categories of data recipients:
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-Delivery services, freight forwarders, postal services
-IT partners in software support and maintenance
-Cloud software service providers
-Billing service providers and banks
-Twins Trade d.o.o. affiliates and other affiliates
-Suppliers and contractors, business partners
Depending on the purposes for which we process your personal data, we can divide it into the following categories:
a) Within Twins Trade d.o.o .:
• our authorized staff
• members of our authorized sales and service network with whom you have been in contact
b) Our business partners: we require them to always comply with applicable laws, personal data protection rules and to pay special attention to the confidentiality of your personal data
• advertising agencies, marketing and PR agencies and service providers (eg MailPlus, Google, Facebook) for sending e-mails; only cookie identification information for remarketing purposes, Google AdWords ad emailing address; Google Analytics cookie identification information Facebook - only cookie identification information for remarketing purposes; Facebook Custom Audiences: to help us implement and analyze the effectiveness of our campaigns and promotional activities
• Delivery of shipments: for the purpose of delivery of shipments, we may share your information with business logistics partners who provide delivery services for individual shipments (such as GLS and other potential partners in the future).
• business partners: for example, confidential companies that may use your personal information to provide you with services and / or products you have requested or provided with marketing material (provided you have agreed to receive such material) as well as companies providing Twins Trade d.o.o. software support and provision of computer equipment services and maintenance of the website and store. In this case Twins Trade d.o.o. he does the software himself. Possible partners in the future are also involved.
c) Other third parties:
• when required by law or required by law to protect Twins Trade d.o.o.
• compliance with the law, at the request of the authorities, court decisions, legal proceedings, obligations to report and inform the competent authorities, etc.
• checks or controls compliance with the rules and contracts of Twins Trade d.o.o.
• protection of the rights, property or security of Twins Trade d.o.o. and / or its clients
• in connection with corporate transactions: as part of the transfer or sale of all or part of the business or otherwise in connection with the merger, consolidation, change of control, reorganization or liquidation of all or part of the business of Twins Trade d.o.o.
PERIOD IN WHICH PERSONAL DATA IS STORED
Twins Trade d.o.o. stores your personal data for the period until the purpose of processing is achieved, ie until the moment when your registration is active. After deactivating your registration (unsubscribe from your profile on the website, unsubscribe from the newsletter, etc.), Twins Trade d.o.o. will keep your personal data for a further six months after deregistration in order to resolve any complaints from the previous period.If required by applicable regulations, Twins Trade d.o.o. It may keep your data longer, in accordance with the prescribed retention period.
At the end of the retention period, we delete personal data efficiently and permanently or anonymize it so that it can no longer be linked to a specific individual.
DATA PROTECTION
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-We use technical and organizational security measures to protect your personal information from illegal or unauthorized access or use, as well as from accidental loss or loss of data
-Our contractual associates dealing with data processing may process your personal data only in compliance with the stated technical and organizational security measures.
-Your personal data is protected from unauthorized or illegal processing and from accidental loss, destruction or damage
-The delivery service we use has access to only the information needed to deliver the ordered packages
RIGHTS OF RESPONDENTS
Regarding the collection and processing of your personal data, you have the following rights that we are obliged to provide you with:
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-Right of access
-Right to correction
-Right to delete
-The right to limit processing
-Data portability
-The right to object
-The right to data portability
-Filing a complaint to the supervisory body
-The right to withdraw consent
You have the right to obtain from us a correction, deletion or restriction of processing, without undue delay, of personal data relating to you. Taking into account the purposes of processing, you have the right to supplement incomplete personal data, including by giving an additional statement. You are also entitled to the portability of your personal data provided by Twins Trade d.o.o. processes.
Based on your special situation, you have the right to object at any time to the processing of personal data relating to you. You may oppose the use of your personal data for direct marketing purposes and oppose automatic processing, including profile creation.
You may withdraw your consent to the processing of personal data at any time, without prejudice to the lawfulness of the processing based on your consent before it is withdrawn. If you wish to withdraw your consent, please contact our e-mail address info@cocochoco.hr for data protection questions.
You also have the right to lodge a complaint with the supervisory authority.
CONTACTS: HOW YOU CAN EXERCISE YOUR RIGHTS
For basic information or to exercise your rights, you can contact our customer support by email at info@cocochoco.hr or by phone: +385 (0) 95 5171 646.
We will process your inquiries and requests without undue delay and in accordance with legal obligations, and we will inform you about the measures we have taken.
MINORS
Minors under the age of 16 may not use Twins Trade d.o.o. Website. Twins Trade d.o.o. does not collect or retain information from anyone under the age of 16 and therefore no part of this Website is designed to attract anyone under the age of 16. If the parents, guardian or legal representative of such a person discovers that his child has sent personal data without his consent, please contact our e-mail address info@cocochoco.hr.
AMENDMENTS AND CHANGES
This data protection statement may be amended from time to time to bring it into line with the actual situation and legal regulations. We therefore recommend that you check these instructions regularly for the latest information.
